Changing Your Email
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Your email is your HelperGen login identifier. To change it:
- Go to Profile → Security
- Click Change Email
- Enter your current password to confirm your identity
- Enter your new email address
- A 6-digit verification code is sent to the new address
- Enter the code within 10 minutes to confirm the change
Once confirmed, your new email is your login and all future notifications go there. Your old email receives a security alert about the change.
Changing Your Password
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To update your password:
- Go to Profile → Security → Change Password
- Enter your current password
- Enter a new password (minimum 8 characters; use a mix of letters, numbers, and symbols)
- Confirm the new password
- Click Update Password
If you have forgotten your current password, log out and use Forgot Password on the login page — a reset link will be sent to your registered email. If you suspect your account has been compromised, also click Sign Out All Devices to invalidate all active sessions.
Linked Accounts
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HelperGen supports social login via Google, Facebook, and Apple. To link or unlink a social account:
- Go to Profile → Security → Linked Accounts
- Click Link next to the provider you want to connect (you will be redirected to authenticate)
- Or click Unlink to remove the connection
Linking a social account lets you log in with that provider's one-click authentication — no password needed. If you only have a social account linked (no password set), you must link at least one social account before unlinking another to avoid being locked out.
Timezone and Language
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Timezone: Set your timezone so job schedules, notifications, and payment times display accurately in your local time. Go to Profile → Settings → Timezone and select from the dropdown. The setting applies immediately.
Language: HelperGen is available in English and French. Switch languages from the top navigation bar using the language toggle (EN / FR). The app, help content, and notifications will switch to your preferred language.
Profile Privacy
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Your privacy on HelperGen:
- Full name: Your last name is never shown publicly — only your first name is visible to providers before hire
- Address: Only your general neighbourhood is shown publicly; exact address is shared only with hired providers
- Payment methods: Card numbers are stored by Stripe (not HelperGen); only last 4 digits and card type are visible
- Messages: Platform messages are private between the two parties; HelperGen support may review messages in dispute situations
- Phone number: Used for account verification and SMS notifications only — not shared with other users
Account Deletion
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To permanently delete your HelperGen account, use the in-app deletion flow found at the bottom of your Profile page.
You cannot delete your account if you have active jobs. Resolve or cancel all open jobs before proceeding.
The deletion process (3 steps):
Step 1 — Review the warning A confirmation dialog opens explaining what will be permanently deleted. Read it carefully, then click Continue.
Step 2 — Choose a verification method Choose how HelperGen verifies your identity:
- Email — a 6-digit code is sent to your registered email address
- Phone — a 6-digit code is sent by SMS to your registered phone number
Select your preferred method and click Send Code.
Step 3 — Enter the verification code Enter the 6-digit code you received. Once you click Verify & Confirm Delete Account, your account is permanently deleted and you are automatically logged out.
What is permanently deleted: all personal data, job history, messages, remaining Gen Points (non-refundable), and ratings. This action cannot be undone.
If you want a break instead, simply stop using the platform — accounts stay dormant with no cost. If you have concerns, contact [email protected] before proceeding.