Help Center

Browse HelperGen's documentation library — step-by-step guides covering accounts, jobs, payments, Gen Points, profiles, disputes, and referrals for job…

Guides and tutorials for job posters and service providers.

Account

• Account Security and Settings

  Manage your HelperGen account security — change email, update password, link social accounts, set timezone and language, and understand account privacy.

• Managing Your Notification Preferences

  Customize which notifications HelperGen sends you and how — email, push, and SMS — for job updates, applications, messages, payments, and more.

Disputes

• Offline Dispute Resolution

  Understand how HelperGen's offline dispute system works — voluntary payment windows, late-cancellation penalties, evidence packages, and available actions for job posters and providers.

Gen Points

• Your Bundle Purchase History

  View and download your Gen Points bundle purchase history, understand transaction records, and find receipts for your HelperGen credit purchases.

• Purchasing Gen Points Bundles

  Buy Gen Points bundles for optional and premium features on HelperGen — understand pricing, bundle options, and when your points are deducted.

• The Complete Gen Points Guide

  Everything you need to know about Gen Points on HelperGen — how they work, how to earn them, how they are spent, and how Gen Ultra works.

• Gen Points Transactions Explained

  Understand every type of Gen Points transaction on HelperGen — earned points, purchases, spending, and how to read your transaction history.

Getting Started

• Your Job Poster Dashboard

  Understand every section of your job poster dashboard — from action items and jobs in progress to completed jobs, drafts, and your saved providers.

• Your Provider Dashboard

  Navigate your HelperGen provider dashboard — today's schedule, pending applications, job matches, earnings summary, and badge progress all in one place.

• How HelperGen Works: A Platform Overview

  A complete overview of how HelperGen connects job posters and service providers — from job creation through payment, verification, and reputation building.

• What Is HelperGen?

  HelperGen is a trusted marketplace connecting job posters with verified service providers for home and personal services across Canada.

• Getting Started as a Job Poster

  Learn how to set up your HelperGen account, post your first job, and hire a trusted service provider in just a few steps.

• Getting Started as a Service Provider

  Learn how to set up your HelperGen provider profile, connect your Stripe account, list your services, and land your first job.

Jobs

• Managing Your Job Applications

  Track every job application you have submitted — understand each status, filter your history, and know what actions are available at each stage.

• The Job Lifecycle: From Posting to Completion

  A complete walkthrough of how a job moves through every stage on HelperGen — from the job poster's first post to completed payment and reviews.

• How to Apply for a Job: Service Agreement Guide

  A section-by-section walkthrough of the Service Agreement Confirmation modal — payment details, tax options, Gen Points reservation, proposed service time, auto-cancellation buffer, the contract, and how to submit your application.

• Finding and Applying for Jobs

  A complete guide to the Available Jobs page — how to search and filter jobs, read job cards, and submit a winning application.

• Creating a Job with the AI Assistant

  Use HelperGen's AI assistant to describe your task in plain language and have a complete, detailed job listing created for you in minutes.

• Creating a Job Manually

  Use HelperGen's manual job form to create a detailed job listing step by step, with full control over every field including category, budget, schedule, and photos.

• Understanding Job Details

  A complete guide to every section of the Job Detail page — for providers who have applied or been hired.

• Managing Your Jobs

  View, filter, edit, duplicate, and cancel your job postings from the My Jobs page — everything you need to manage your job history on HelperGen.

• Smart Job Matching

  A complete guide to Smart Job Matches — how HelperGen's AI finds your best-fit jobs, what each filter does, and how to read match cards.

• Report a Provider No-Show

  Learn when a job poster can report a provider no-show, what record and badge are created, and how later completion or a dispute changes the report.

• Report a Job Poster No-Show

  Learn how the provider Report No Show button creates a 24-hour job-poster response window and when the immediate late-cancellation dispute path begins.

• Private Jobs

  Keep a job out of public listings with Private Jobs: cost in Gen Points, notifying providers in your categories, invitations, switching, and moving to draft.

• Private Job Invitations

  Why you received a private job invitation and why some jobs are not listed in Find Jobs.

Payments

• Payment Dispute Resolution

  Learn when and how to file a payment dispute on HelperGen, what happens during the review process, and how to prevent payment issues before they arise.

• Understanding Your Earnings

  A complete guide to your provider earnings on HelperGen — how payouts are calculated, commission rates, badge discounts, tax tracking, and how to export your income data.

• How Payments Work on HelperGen

  A complete overview of the HelperGen payment system — how job posters pay, how providers get paid, Stripe integration, taxes, and security.

• Purchase History for Job Posters

  View, understand, and download your HelperGen purchase history — including job services, Gen Points bundles, verification services, payment status, receipts, and disputes.

• Provider Purchase History

  Review purchases made from your provider account, including Gen Points bundles and paid verification services, and open receipts. Job earnings are tracked separately.

Profile

• Family Access Management

  Invite trusted family members to manage your HelperGen jobs — choose View Access or Full Helper permissions and manage invitations from one place.

• Your Business Profile

  Set up and manage your HelperGen business profile — business name, custom handle, QR code, portfolio showcase, and the invitation widget for your public page.

• Managing Your Job Poster Profile

  A section-by-section guide to your job poster profile on HelperGen — personal information, preferences, security, payment methods, emergency contacts, and more.

• Your Provider Profile: Complete Guide

  A section-by-section guide to every part of your HelperGen provider profile — personal info, identity verification, insurance, services, tax, Stripe payouts, payments, badge progress, background checks, auto-cancel settings, account settings, security, and account deletion.

Referrals

• The HelperGen Referral Program

  Earn Gen Points by referring friends and family to HelperGen — find your referral code, share it, track your referrals, and understand the reward structure.