Understanding Your Gen Points
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Gen Points are HelperGen's credit system used for job applications, optional features, and premium provider features. Your Gen Points balance is shown on your dashboard and updated in real time after every transaction. Open Gen Points → Transactions to see a complete log of every point earned, spent, and purchased.
Transaction Types
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Your transaction history includes these types:
- Bundle Purchase: Gen Points added after buying a bundle
- Welcome Bonus: Gen Points credited when you first joined
- Job Application (providers): Gen Points reserved when you apply and deducted once the agreement is signed
- Job Completion Reward: 5 Gen Points earned each time one of your posted jobs is completed
- Referral Reward: Gen Points earned when someone you referred signs up and completes their first job
- Private Job (job posters, when available): the displayed fee for each private publication or public-to-private switch, with no refunds
- Premium Feature: Gen Points deducted for provider premium features (custom handle, portfolio, widget)
Earning Gen Points
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There are several ways to earn Gen Points:
- Welcome bonus: Automatically credited when your account is activated
- Job completion (job posters): Earn 5 Gen Points each time a job you posted is marked complete
- Referrals: Earn Gen Points when friends you referred sign up and complete their first activity — see the Referrals page for current reward amounts
- Promotions: Occasional bonus credits may be issued for platform promotions or feedback participation
Running Low on Gen Points
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If your Gen Points balance runs low, go to Gen Points → Buy Bundles to top up instantly. Job posters do not need Gen Points to post a public job or use Gen. Private Jobs, when available, use Gen Points. Gen Points do not expire, so there is no rush to spend them.