Managing Your Job Poster Profile

Why Your Profile Matters

Your profile is the first thing a service provider sees when they review your job. A complete, accurate profile builds trust, reduces miscommunication, and helps providers feel confident accepting your job. Job posters with profile photos and complete personal information consistently receive more and better-matched applications.

Your profile is also where you manage your account settings, payment methods, security options, and emergency contacts — all from one place. Use the Profile Navigation on the left to jump directly to any section.

Personal Information

The Personal Information section contains the core details of your HelperGen account. Click Edit to make changes, then Save when done.

What you can view and update:

• Name: Your first and last name as registered. Providers see your first name on applications and in messages; your last name remains private until after hiring.
• Email: Your login email address. Changing it requires email verification — a code is sent to the new address.
• Phone: Your contact number used for SMS notifications and account verification.
• Timezone: Ensures all job schedules, payment windows, and notifications appear in your local time. Always set this correctly if you move or travel.
• Member Since: The date your account was created — cannot be changed.
• Rating: Your average star rating based on feedback from service providers after completed jobs. A higher rating makes providers more likely to accept your jobs.

Address: Your primary address pre-fills the location field when you create a new job, saving you from re-entering it each time. Only your general neighbourhood is shown to providers before they are hired — your full address is revealed only after you accept a provider.

Billing Address: Used for payment receipts and records. If it is the same as your primary address, click Same as primary address to copy it automatically.

Profile Photo: Click your avatar or current photo to upload a new one. Choose a clear, friendly photo of yourself — providers are more likely to apply to jobs from real, identifiable job posters. Supported formats: JPEG, PNG. HelperGen does not share your photo with third parties.

Preferences

The Preferences section controls your language, notifications, and accessibility settings. Click Edit to update, then Save.

Language Preference: Choose between English and French. This controls the language of the HelperGen interface, in-app labels, and system notifications. Job content (descriptions, messages from providers) appears in whatever language the provider or you used — this setting only changes the HelperGen platform itself.

Manage Notification Preferences: Click the Manage Notifications button to open your notification settings. You can control:

• Email notifications: Receive updates about new applications, job status changes, payment confirmations, and platform announcements via email
• Push notifications: Browser or app notifications for real-time alerts (new message, job update)
• SMS notifications: Text message alerts for urgent events (payment reminder, job starting soon)

Turn off notification types you do not need — but keep at least email notifications enabled to avoid missing important job updates.

Accessibility Settings: HelperGen includes accessibility features to make the platform easier to use:

• Text size: Increase or decrease the base font size
• High contrast mode: Improves readability for users with low vision
• Reduce motion: Disables animations and transitions for users who prefer a static interface
• Screen reader support: HelperGen is built with ARIA labels and keyboard navigation for screen reader compatibility

Security

The Security section lets you change your email address and password to keep your account protected. Click Edit to make changes.

Change Email:

1. Click Edit in the Security section
2. Enter your new email address
3. HelperGen sends a 6-digit verification code to the new address
4. Enter the code in the confirmation field
5. Click Confirm — your email is updated immediately

Important: After changing your email, use the new address to log in.

Change Password:

1. Click Edit in the Security section
2. Enter your current password
3. Enter and confirm your new password
   • Minimum 8 characters
   • Use a mix of letters, numbers, and symbols for best security
   • Do not reuse passwords from other accounts
4. Click Save Password

If you believe your account has been accessed without your permission, change your password immediately and contact HelperGen support at [email protected].

Advanced Security

The Advanced Security section provides stronger login protection through passkeys — a modern, password-free authentication method.

What are passkeys?

Passkeys use your device's built-in security (Face ID, Touch ID, Windows Hello, or a hardware security key) to log you in without a password. They are:

• Phishing-proof: There is no password to steal or trick you into entering on a fake site
• Unique to HelperGen: Cannot be reused on other sites
• Backed up securely: Synced through your device's secure enclave (iCloud Keychain, Google Password Manager, etc.)

Adding a passkey:

1. In Advanced Security, click Add Passkey (or Register a New Passkey)
2. Your browser or device prompts you to authenticate (Face ID scan, fingerprint, or PIN)
3. The passkey is registered and listed in this section

Using a passkey to log in: On the login screen, click Sign in with Passkey instead of entering your password. Your device will prompt for biometric confirmation and log you in instantly.

Managing passkeys:

• You can register passkeys on multiple devices (phone, laptop, tablet)
• Each device has its own passkey listed separately
• If you lose a device, click the delete icon next to that device's passkey to revoke its access immediately

Tip: Add a passkey on your most-used device. It is faster and more secure than a password.

Payment Methods

The Payment Methods section manages the credit cards saved to your account. These cards are used to pay for HelperGen-related purchases — they are not used for paying service providers (providers are paid directly via Stripe after you authorize payment on a completed job).

What your saved cards are used for:

• Gen Points bundles: Purchasing Gen Points to publish job listings (each point costs $0.12)
• Platform add-ons: Any future premium features or services offered by HelperGen

Job payments to providers are handled separately through HelperGen's payment authorization system — you never need to manually enter card details at job completion.

Adding a payment method:

1. Click Add Payment Method (or the + icon)
2. Enter your card number, expiry date, and CVV
3. Enter the billing address for the card
4. Click Save

Your card is stored securely by Stripe — HelperGen never stores raw card numbers on its servers.

Managing payment methods:

• You can add multiple cards
• Set one card as the default to use it automatically for purchases
• Click the trash icon to remove a card you no longer use
• You cannot delete the default card if it is the only card on file — add a new card first, then delete the old one

Security: All card processing is handled by Stripe, which is PCI DSS Level 1 certified — the highest level of payment security available.

Emergency Contacts

The Emergency Contacts section lets you store the contact details of people HelperGen or a provider should reach in case of an emergency.

Why add emergency contacts?

For job posters who may need assistance — particularly if you have health considerations, live alone, or are having a provider come to your home — emergency contacts provide an extra layer of safety. HelperGen support staff can contact your emergency contacts if you cannot be reached during a platform safety incident.

Adding an emergency contact:

1. Click Edit in the Emergency Contacts section
2. Click Add Emergency Contact (or the + icon)
3. Fill in:
   • Name: Full name of the contact
   • Relationship: How they know you (e.g., Daughter, Neighbour, Friend, Doctor)
   • Phone: Their primary phone number
   • Email (optional): Their email address
4. Click Save

Managing emergency contacts:

• You can add up to 3 emergency contacts
• The first contact listed is considered the primary contact
• Click the edit icon to update an existing contact's details
• Click the delete icon (trash) to remove a contact

Privacy: Emergency contact information is never shared with service providers. It is only accessible to HelperGen's support team in genuine emergency situations.

Job Post History

The Job Post History section gives you a quick summary of your activity on HelperGen:

• Total Jobs: The total number of jobs you have ever posted on the platform
• Completed: Jobs that reached Completed status — meaning the provider finished the work and payment was processed
• In Progress: Jobs that are currently active (provider hired, work underway)

What this tells you:

Your job history is a track record. Providers can see how many jobs you have posted and completed when they review your application. A strong history (many completed jobs, high rating) signals that you are a reliable, experienced job poster — making providers more likely to apply and accept your offers.

Viewing full job history:

To see individual job details, go to My Jobs from the navigation menu. From there you can filter by status, view job details, see which providers you hired, and review past payment records.

Delete Your Account

The Delete Account section at the bottom of your profile allows you to permanently remove your HelperGen account.

You cannot delete your account if you have active jobs.

Before HelperGen lets you proceed, it checks whether you have any active job postings — jobs that are still open, receiving applications, or currently in progress with a hired provider. If you do, the Delete Account button will be disabled and you will see a message listing how many active jobs are blocking the deletion.

You must first:

• Complete any in-progress jobs (have the provider finish the work and process payment), or
• Cancel any open job postings you no longer need

Once all your jobs are resolved, return to the Delete Account section and try again.

What is permanently deleted:

• All your personal data, profile information, and account settings
• Your job post history and saved providers
• Any remaining Gen Points balance (non-refundable)
• Your ratings history

This action is irreversible — there is no recovery option once deletion is confirmed.

The deletion process (3 steps):

Step 1 — Review the warning A confirmation dialog opens showing what will be permanently deleted. Read it carefully, then click Continue.

Step 2 — Choose a verification method Choose how HelperGen should verify it is really you:

• Email — a 6-digit code is sent to your registered email address
• Phone — a 6-digit code is sent by SMS to your registered phone number

Select your preferred method and click Send Code.

Step 3 — Enter the verification code Enter the 6-digit code you received. Once you click Verify & Confirm Delete Account, your account is permanently deleted and you are automatically logged out and redirected to the login page.

If you want a break instead: You do not need to delete your account just to take time away. Your account stays dormant when unused and you can return at any time. If you have concerns, contact HelperGen support at [email protected] before proceeding — deletion cannot be undone.