Understanding Your Purchase History
The Purchase History page shows purchases made through HelperGen, including paid job services, Gen Points bundles, and verification services. Purchases are listed in reverse chronological order. You can filter by date range or time period. Each entry shows its description, amount paid, purchase date, and current payment status.
Payment Status Meanings
Your payments can be in one of these states:
- Pending: The job is complete but payment has not yet been fully processed
- Paid: Payment has been successfully charged to your card and sent to the provider
- Failed: The payment attempt was unsuccessful — your card was not charged
- Refunded: The payment has been partially or fully refunded to your payment method
Viewing Purchase Details
Select any purchase entry to see its full details:
- Job service, bundle, or verification description
- Provider name for job services
- Base amount before tax
- Applicable taxes (GST, HST, PST, or QST depending on province)
- Total charged to your payment method
- Transaction or invoice ID for reference
- Purchase date and payment status
Downloading Receipts
To download a receipt for a completed payment:
- Open the payment detail page
- Click Download Receipt (PDF)
Receipts include all transaction details, taxes, and your billing address. They are suitable for expense reimbursement or record-keeping purposes. Receipts are available for all completed payments and are stored indefinitely in your account.
Payment Authorization Options
HelperGen gives you control over when and how payment is released:
Manual Authorization: You receive a notification when the job is marked complete. You review and click Authorize Payment to release funds to the provider. You have up to 48 hours to authorize — if no action is taken within 48 hours, the system automatically authorizes the payment and releases it to the provider. You will receive reminder notifications before this deadline.
Quick Pay Code: A 4-digit code that your app generates for a specific job. When the provider finishes the work, share this code with them — they enter it in the HelperGen app to confirm completion and trigger payment in one step. You can find your Quick Pay Code on the job detail page.
Payment Link: You can send the provider a secure payment link via email or message for payment outside the normal flow.
Auto-Authorization Explained
Auto-authorization automatically releases payment to the provider when they mark the job complete — without requiring your manual approval.
To enable auto-authorization for a job:
- Open the job detail page
- Go to Payment Settings
- Toggle Auto-Authorization On
- Set an authorization window (e.g., 24 hours after job marked complete)
Auto-authorization is useful for trusted, repeat providers. It is disabled by default. You can cancel auto-authorization any time before the payment processes.
Disputing a Payment
Purchase History is a read-only record and receipt page; it does not start disputes.
For a job-service payment issue, open the relevant job from All Jobs and use the payment-confirmation or dispute action shown on that job when available. Provide the requested reason and supporting evidence there. You can return to an active dispute from its status on the job or from the related notification.
For an incorrect or unauthorized Gen Points bundle or verification purchase, contact [email protected] with the invoice number shown in Purchase History. Do not include full card details in your message.