Job Overview
The Job Detail page is your complete view of a single job. It shows the job title, current status, your accepted rate, the job poster's information, photos, and all the tools you need to manage the job from start to finish.
At the top of the page you will see:
- Job title (large text in the purple header)
- Status badge (e.g., Hired, Applied, Pending) — this is colour-coded to show where things stand at a glance
- Job ID — a unique reference number (e.g., JOB-26-910607) useful if you ever need to contact support about a specific job
Header Utility Buttons
In the top-right corner of the purple header (next to Cancel Application) you will find three small icon buttons. These are personal tools that only you can see — they are not visible to the job poster.
Report This Job (flag icon) Use this if the job posting appears fraudulent, contains inappropriate content, or violates HelperGen's guidelines. Clicking the flag icon opens the Report Job form where you select a reason (Fraudulent, Inappropriate Content, Misleading Information, or Other) and optionally add details. Reported jobs are reviewed by the HelperGen team. Your report is anonymous.
Bookmark This Job (bookmark icon) Save this job to your bookmarks list for quick reference later. Bookmarked jobs appear in a dedicated list accessible from your profile. This is useful when you are browsing multiple jobs and want to shortlist the best ones before applying. Tap again to remove the bookmark.
Private Note (document icon) Write a personal note about this job that only you can see. Use it to jot down parking instructions, the client's preferences, a reminder to bring specific tools, or anything else relevant to your preparation. Notes are auto-saved and highlighted in indigo when a note exists, so you always know at a glance if you have written something.
Description
The Description section shows exactly what the job poster wrote when creating the job — the full scope of work, areas to clean or service, any specific instructions, and expectations. Read this carefully before applying and before arriving on site.
If anything in the description is unclear, use the Message Client button (or the Messages section at the bottom of the page) to ask questions before the job date. Misunderstandings about scope are the most common cause of disputes.
Job Details
Below the description, the Job Details section shows the key facts about the job at a glance:
- Job Type: The service category (e.g., Cleaning Services, Landscaping, Childcare)
- Budget: The budget range the job poster set when posting the job (e.g., $30–$50/hr). Your accepted rate may be within or at this range — see the payment summary bar for your specific agreed rate
- Schedule: The confirmed date and start time for the job (e.g., Aug 8, 2026 at 16:00). Arrive on time — tardiness can result in a no-show report
- Location: The general neighbourhood is shown to all applicants. Once you are hired (Hired status), the full address is revealed so you can navigate to the site
If the job has Special Requirements (e.g., pets in the home, accessibility needs, tools to bring), these appear below the four detail tiles with a warning icon.
Location Map
When you are hired, the Location Map section appears below Job Details. It shows an embedded Google Map centred on the job site address.
Tap or click Open in Maps to launch turn-by-turn navigation in Google Maps, Apple Maps, or Waze with the address pre-filled. The full street address is also displayed above the map for reference.
Before you are hired, only the general neighbourhood (city and postal code area) is shown on the map — the exact address stays hidden until the job poster accepts your application.
Work Documentation
The Work Documentation section appears on your job detail page once you are hired. This is where you upload photos to create a professional record of the work you performed.
There are three photo categories:
Before Photos (blue camera icon) Take and upload photos of the area or items before you start working. These establish the baseline condition and protect you if the client later claims damage that was pre-existing. Upload as many as you need — there is no maximum.
After Photos (green checkmark icon) Upload photos once you have completed the work. These prove the quality and completeness of the service. For cleaning jobs, photograph each room. For yard work, photograph the finished result. After photos are your strongest evidence in any quality dispute.
Other Photos (grey camera icon) Anything else relevant to the job — mid-job progress photos, photos of materials used, damage you discovered during work, or any situation you want documented. Use this category for anything that does not fit neatly into Before or After.
Why documentation matters: If a client disputes the quality of your work, your uploaded photos are the primary evidence HelperGen reviews. Providers who document their work thoroughly resolve disputes faster and in their favour more often. Make photo documentation a habit on every job.
Quick Pay Code Required
The Quick Pay Code Required section appears when your job is in Accepted (Hired) status. This is the section where you complete the job and receive payment.
Step 1 — Confirm Hours Worked Enter the actual number of hours you spent on the job. The maximum you can enter is 3× the estimated hours in your contract (e.g., if the contract estimated 2 hours, the maximum billable hours is 6). The payment calculation below updates in real time as you type.
Step 2 — Review Payment Calculation The breakdown shows: hourly rate × hours worked + applicable taxes = total. Confirm these numbers are correct before proceeding. If you are on a Fixed Price contract, the total is predetermined regardless of hours.
Mandatory Step — Confirm Hours Before Requesting Code You must finalize your hours worked before asking the client for the Quick Pay Code. This ensures the client authorizes the correct amount. If you change the hours after the client has already provided the code, the code will no longer be valid.
Step 3 — Enter the 4-Digit Quick Pay Code Ask the job poster for their Quick Pay Code. They generate it from their app (or receive it by SMS). Enter each digit in the four boxes. When all four digits are filled in, the Complete Job button becomes active.
Step 4 — Complete Job Tap Complete Job to finalize. This action is permanent and cannot be undone. It confirms the job is complete, triggers payment processing, and closes the booking. Payment is released to your Stripe account within 2–5 business days after processing.
Can't get the code? If the job poster is unavailable or unable to provide the code, expand the "Can't get the code? Click for other options" section. Inside you will find two alternative options:
Send Payment Link Sends a secure payment link directly to the client via SMS or email so they can authorize and complete payment from their own device — no Quick Pay Code required. Click Send Link to dispatch the link immediately. A confirmation appears once the link has been delivered, showing the recipient's name and contact details.
Start Offline Dispute If the client cannot or will not pay and a genuine payment dispute exists, you can initiate an Offline Dispute. This is a serious, irreversible action — use it only when you are prepared to pursue resolution through legal channels. Clicking Initiate Offline Dispute opens a confirmation modal that shows:
- Job information: title, Job ID, your name, the scheduled date and time, and the disputed amount
- Important warning: this action cannot be undone; use only for genuine legal disputes; HelperGen becomes a neutral party and provides evidence only; you are responsible for all legal costs
- Process timeline:
- Step 1: The authorized payment hold is immediately released to the client
- Step 2: The client is notified of the dispute and given a 72-hour payment deadline
- Step 3: The client has a 72-hour window to voluntarily complete payment
- Step 4: The payment window expires — the job status is frozen and a comprehensive evidence package is generated
- Offline Dispute Resolution Agreement: A six-term legal agreement you must read before proceeding. It covers platform neutrality, HelperGen's role as evidence documentation provider only (not a legal arbitrator), your full legal responsibility for pursuing a resolution, HelperGen's no-liability position, your right to request a comprehensive evidence package once the timeline has expired, and your confirmation that this is a legitimate legal matter. Tick the acknowledgment checkbox to activate the Initiate Offline Dispute button
Once initiated, you pursue payment through appropriate legal channels such as small claims court or mediation. HelperGen will provide a comprehensive evidence package — including job details, communication records, payment history, and service documentation — on request once the 72-hour client window has expired.
Messages
The Messages section at the bottom of the job detail page is your direct communication channel with the job poster. Use it to:
- Confirm your arrival time before the job date
- Ask questions about scope, access, or special requirements
- Send an update if you are running late
- Discuss any issues that arise during the job
- Request clarification on payment or hours after the job
Important: Always communicate through HelperGen's built-in messaging — not by sharing personal phone numbers or email addresses. All platform messages are securely stored and may be reviewed by the HelperGen team if a dispute is filed. Your on-platform message history is your best protection if anything is contested.
Messages are delivered in-app and optionally by email notification. The job poster receives a notification for every message you send.
Rating and Feedback
After the job is marked complete, both you and the job poster are invited to leave a rating.
As a provider, you can rate the job poster on:
- Communication and responsiveness
- Clarity of instructions
- Whether the job matched the description
- Overall experience
Ratings are mutual — job posters also rate you. Your rating average affects your badge status, your position in search results, and the first impression providers get when they view your profile.
To leave a rating:
- Open the completed job
- Click Leave a Review
- Select a star rating (1–5 stars)
- Write optional feedback (visible publicly on your profile)
- Click Submit
Be honest and professional. Ratings cannot be edited after submission.