To protect both you and the provider, we use a secure payment system that acts like an escrow service. This ensures your money is safe and that the provider is guaranteed payment for successfully completed work.
Here’s a step-by-step look at how it works:
Step 1: The Secure Payment Hold
The first step is to place a secure hold on the funds for the job. How we do this depends on the job's start date.
For jobs starting in 5 days or less:
We will immediately place a secure hold on your payment method for the full job amount (the total service fee for fixed-price jobs, or the estimated amount for hourly jobs).For jobs starting in more than 5 days:
To give you flexibility, we don't hold the funds right away. Instead, we will send you an email reminder when the "authorization window" opens (5 days before the service date). You will have until 1 day before the job to authorize the payment hold.
Important: In both cases, this is a hold, not a final charge. The funds are held securely by our payment partner, Stripe, and are not released until the job is complete.
Step 2: Final Payment and Releasing the Funds
The final step happens after the work is done. The process is slightly different for fixed-price and hourly jobs.
For Fixed-Price Jobs:
When the job is completed to your satisfaction, simply give the provider your unique Quick Pay Code.
When the provider enters this code, the exact amount that was held is released to them from the hold.
For Hourly Jobs:
After the job, the provider will submit the actual hours worked into the system.
The total payment amount will be automatically recalculated based on these actual hours.
You will be shown this final, recalculated total for your review.
Once you confirm the amount is correct, you provide the Quick Pay Code to the provider to release the final payment.
The Quick Pay Code gives you the final say, ensuring you are always in control and only pay for work that has been completed to your satisfaction.
For Job Posters.