Great reviews are the most powerful tool for growing your business on HelperGen. They build client trust, enable you to win more job invitations, and are a key factor in earning tier badges.
Here is a simple playbook to enable you to earn a 5-star review on every job.
1. Before the Job: Set the Stage for Success
Professionalism starts before you even arrive. A simple confirmation message shows you are reliable and organized.
Pro Tip: The day before the job, send a brief, professional message through the platform.
Example: "Hi [Client Name], just confirming our appointment for tomorrow at 10 AM to assist with your move. I'm looking forward to it!"
2. During the Job: Demonstrate Your Professionalism
Clients rate you on more than just the quality of your work. They value professionalism and respect for their home.
Be Punctual: Arrive on time. If you are running even a few minutes late due to traffic, send a quick courtesy message. This shows respect for their time.
Be Respectful of Their Space: Simple gestures make a big difference. Ask where the best place is to put your tools, bring a drop cloth for messy jobs, or wear shoe covers if needed.
Communicate Clearly: Keep the client informed of your progress, especially if you encounter an unexpected issue.
3. After the Job: Exceed Expectations with a Clean Finish
The last five minutes of a job can have the biggest impact. "Exceeding expectations" often just means leaving the space better than you found it.
Pro Tip: Always do a thorough cleanup.
Example for a Handyman: After assembling furniture, offer to break down the cardboard boxes and place them in the recycling.
Example for a Landscaper: After mowing the lawn, sweep any grass clippings off the walkway and driveway.
4. How to Politely Ask for a Review
Many happy clients are simply busy and forget to leave a review. A polite, professional reminder is often all that's needed.
Pro Tip: When the job is complete and the client is happy, make the request in person.
Example Wording: "Thank you again for the opportunity to assist today. If you were happy with my work, a review on HelperGen would be a real boost for my business. I really appreciate it!"
For Service Providers.