To maintain a reliable and professional community, HelperGen uses a strike system. This system is designed to be a fair and transparent way to track accountability for all providers.
The Most Important Rule: Gen Points are Final
Once a Job Poster hires you and the Digital Agreement is signed, the Gen Points you used to apply for that job are permanently deducted. They will not be refunded for any reason, including a mutual cancellation. This is because the points were successfully used to win you the job.
How You Receive a Strike
A strike is given when you, the Service Provider, cancel a confirmed job without the mutual agreement of the Job Poster.
The consequences depend on the timing of the cancellation:
If you cancel MORE than 24 hours before the service:
You will receive one (1) strike.
If you cancel WITHIN 24 hours of the service:
You will receive one (1) strike.
A "Late Cancellation" badge will appear on your public profile for 14 days.
The "Mutual Agreement" Exception (How to Avoid Penalties)
We understand that plans can change. If you and the Job Poster both agree to cancel, the penalties (strike and badge) will be waived. To ensure this is processed correctly, the cancellation must be mutually agreed upon through the HelperGen platform.
Accumulating Strikes and Account Status
Your strike count is a key factor in your account's standing.
Consequences: Accumulating a total of six (6) strikes within any single rolling 12-month period will result in your account being reviewed by our team for permanent removal from the HelperGen platform.
How to Track Your Strikes
Strikes are not visible to the public. You can monitor your current strike count at any time by visiting the "Provider Strikes" section within your profile settings.
For Service Providers.