Welcome to HelperGen
HelperGen is a trusted marketplace that connects people who need help with tasks to skilled, verified service providers. Whether you need a cleaner, handyperson, caregiver, or any other home service, HelperGen makes it easy to post a job, receive applications, and pay securely — all in one place. You start with 75 Gen Points as a welcome bonus when you create your account — enough to post a job with a budget up to $299 right away. Additional bonus Gen Points may be awarded when you complete your profile or participate in a launch promotion.
What You Can Do as a Job Poster
As a job poster you can:
- Post jobs using our AI assistant (voice or text) or a manual form
- Review applications from service providers and compare their rates
- Invite providers you trust directly to apply for your job
- Message providers within the platform before and during the job
- Pay securely via Stripe — no cash handling required
- Track job progress and receive real-time updates
- Rate and review providers after the job is complete
- Invite family members to help you manage your jobs
Step 1: Complete Your Profile
A complete profile helps providers understand who they will be working for and builds trust. To complete your profile:
- Click your profile picture or name in the top navigation bar
- Select Profile from the menu
- Add your full name, profile photo, phone number, and address
- Set your timezone so job schedules display correctly
- Add emergency contacts if needed
- Click Save Changes
Providers can see your first name, general neighbourhood, and rating — your full address is only shared after you hire a provider.
Step 2: Understand Gen Points
Gen Points are HelperGen's credit system used to post jobs. Each new job poster receives a welcome bonus of 75–100 Gen Points. Job posting costs depend on your budget:
| Job Budget | Gen Points Cost |
|---|---|
| Under $120 | Free |
| $120–$299 | 25 Gen Points |
| $300–$699 | 50 Gen Points |
| $700 and above | 100 Gen Points |
You also earn 5 Gen Points each time a job you posted is completed. You can purchase additional Gen Points from the Bundles page at any time.
Step 3: Post Your First Job
To post a job:
- Click Post a Job on your dashboard or navigation bar
- Choose AI Assistant (recommended) — describe your task in plain language and the AI builds the job for you — or choose Manual to fill in a form
- Enter your job details: title, description, service category, date, time, budget, and location
- Optionally add photos (before/after, reference images)
- Review the job summary and click Publish
Once published, your job is visible to providers who match your service category.
Step 4: Hire Your Provider
Once providers apply:
- Go to My Jobs and open the job
- Click View Applications to see all applicants
- Review each provider's profile, rating, and proposed rate
- Click Accept on the provider you want to hire
- The provider is notified immediately and the job moves to Accepted status
- On the day of the job, authorize payment — either manually or via auto-authorization
- When the job is complete, confirm completion and leave a rating
Payment is only charged after the job is marked complete.
Getting Support
If you need help at any time:
- Click the ? button in the top navigation to open contextual help for the page you are on
- Browse the Help Centre at helpergen.ca/docs for all articles
- Contact our support team at [email protected]
Our support team is available Monday to Friday, 9 AM – 5 PM Eastern Time.