Payment History for Job Posters

Understanding Your Payment History

The Payment History page shows every payment you have made through HelperGen, from your earliest job to the most recent. Payments are listed in reverse chronological order. You can search, filter by date range, or filter by payment status. Each entry shows the job title, provider name, amount paid, and current status.

Payment Status Meanings

Your payments can be in one of these states:

• Pending: The job is complete but payment has not yet been fully processed
• Paid: Payment has been successfully charged to your card and sent to the provider
• Failed: The payment attempt was unsuccessful — your card was not charged
• Refunded: The payment has been partially or fully refunded to your payment method

Viewing Payment Details

Click any payment entry to see the full detail:

• Job title and provider
• Gross amount (before any adjustments)
• Applicable taxes (GST, HST, PST, or QST depending on province)
• Total charged to your payment method
• Payment method used (last 4 digits of card)
• Transaction ID for reference
• Date and time of authorization and processing

Downloading Receipts

To download a receipt for a completed payment:

1. Open the payment detail page
2. Click Download Receipt (PDF)

Receipts include all transaction details, taxes, and your billing address. They are suitable for expense reimbursement or record-keeping purposes. Receipts are available for all completed payments and are stored indefinitely in your account.

Payment Authorization Options

HelperGen gives you control over when and how payment is released:

Manual Authorization: You receive a notification when the job is marked complete. You review and click Authorize Payment to release funds to the provider. You have up to 48 hours to authorize — if no action is taken within 48 hours, the system automatically authorizes the payment and releases it to the provider. You will receive reminder notifications before this deadline.

Quick Pay Code: A 4-digit code that your app generates for a specific job. When the provider finishes the work, share this code with them — they enter it in the HelperGen app to confirm completion and trigger payment in one step. You can find your Quick Pay Code on the job detail page.

Payment Link: You can send the provider a secure payment link via email or message for payment outside the normal flow.

Auto-Authorization Explained

Auto-authorization automatically releases payment to the provider when they mark the job complete — without requiring your manual approval.

To enable auto-authorization for a job:

1. Open the job detail page
2. Go to Payment Settings
3. Toggle Auto-Authorization On
4. Set an authorization window (e.g., 24 hours after job marked complete)

Auto-authorization is useful for trusted, repeat providers. It is disabled by default. You can cancel auto-authorization any time before the payment processes.

Disputing a Payment

If you believe a payment was incorrect or unauthorized:

1. Open the payment in your Payment History
2. Click Dispute This Payment
3. Select the reason (overcharged, job incomplete, unauthorized, etc.)
4. Provide supporting details and attach any evidence (photos, messages)
5. Submit the dispute

HelperGen's team reviews all disputes within 3–5 business days. During the review, the payment is placed on hold. You will be notified of the outcome by email.